Lahaina Gems is a jewelry store located in Lahaina, Maui County, specifically at 867 Front Street, Lahaina, HI 96761. You can reach them at 808-661-3345. This store is known for its custom engagement ring creation and offers a variety of fine jewelry.

The store has received a total of 45 reviews. While many customers have praised the owner, Tai, for his friendly service and expertise in assisting with engagement ring designs and resizing, concerns have also been raised regarding misrepresented products and customer service experiences.

Positive reviews highlight the excellent customer service provided by Tai and his ability to create beautiful, unique engagement rings. Customers often appreciate his honesty and willingness to work closely with clients, ensuring satisfaction throughout the purchasing process. Some have mentioned that the prices are fair compared to other local jewelers, making it a favored choice.

Conversely, some negative sentiments revolve around instances of dissatisfaction with product authenticity and long wait times for specific services. A few reviewers expressed frustration over miscommunication and lack of follow-up regarding orders, which detracted from their overall experience.

Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 18%
Negative: 14%

Best Review:
Daphene shared that Lahaina Gems provided the best jewelry shopping experience on the island, highlighting Tai’s personable approach and the quality of the gold whale tail pendant she found.

Worst Review:
Daniel advised against shopping at Lahaina Gems, stating he was misled about the prices and felt the customer service was rude.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Opening Hours:
- Not specified

Staff:
- Tai (Owner)