Lux Bond & Green Jewelers is a highly regarded jewelry store located at 60 Central St, Wellesley, MA 02482, phone number 781-235-9119. With over 125 years of experience, the store specializes in engagement ring creation, offering a variety of exquisite designs and customization options tailored to individual preferences. Customers praise the knowledgeable and friendly staff, such as Alex, Joudi, and Nancy, who are recognized for their attentive service and expertise in guiding clients through the engagement ring selection process.
The store operates in Norfolk County and is known for its commitment to exceptional customer service, ensuring that clients feel supported during the often emotional process of choosing an engagement ring. The ambiance and presentation of the store contribute to creating memorable experiences for couples embarking on this significant journey.
Overall customer reviews highlight a generally positive sentiment toward the quality of service and products provided at Lux Bond & Green.
Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%
While many customers commend the staff for their expertise and personalized care, there are some reports of dissatisfaction related to specific service experiences.
Best Review: A customer noted their wonderful experience with Alex, emphasizing his knowledge and attentiveness, and how he effectively managed the purchase process of a hard-to-get Rolex.
Worst Review: Another customer expressed disappointment with the service after having a Rolex adjusted, claiming their watch was returned damaged and that the staff did not take responsibility for the issues.
**Opening Hours:**
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed
Staff Members Mentioned: Alex, Joudi, Nancy
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 125