Watches Etc, Wellesley MA

Watches Etc is a family-owned jewelry store located at 548 Washington Street, Wellesley, MA, specializing in watch sales and repair services, including engagement ring creation. With a focus on providing exceptional customer service, the store has a reputation for accommodating individual needs and preferences. The skilled staff, led by experienced watchmaker Leonid Pishnik, offers a range of services, including battery replacement, watch cleaning, and part repairs.

Overall, the sentiment from online customer reviews showcases a mix of positive and negative experiences. Many customers appreciate the knowledgeable staff and the quality of service provided, noting a friendly and professional approach in most interactions. However, there are also mentions of dissatisfaction regarding the customer service experience at times, particularly concerning communication and pricing.

After reviewing 75 customer reviews, the overall sentiment distribution is as follows:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Best Review: A customer highlighted the excellent service they received from the staff at Watches Etc when having their vintage watch restored, praising the professional handling and timely communication about the repair process.

Worst Review: Another customer expressed frustration with the service, recounting a negative interaction related to an estimate for repairs, feeling that the communication was misleading and the treatment was unprofessional.

Hours of Operation:
| Day | Hours |
|-----------|-----------------|
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |

Staff Members Mentioned: Leonid Pishnik

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.