Michael's Custom Jewelry, located at 316 West Main Street, Visalia, CA 93291, is a notable jeweler in Tulare County, specializing in custom engagement ring creation and other jewelry services. With a phone number of (559) 734-7079, they are open Tuesday through Friday from 10:00 AM to 5:00 PM, and Saturday from 10:00 AM to 4:30 PM, while remaining closed on Sundays and Mondays.

This establishment is known for its customer service, particularly with staff members like Jennifer, who has been recognized for her friendly and professional demeanor. Many customers express satisfaction with the attentive service offered during their visits, emphasizing the staff’s effort in assisting with selections and repairs. The store provides jewelry repair, watch repair, and appraisal services, further enhancing its offerings.

However, there are some concerns highlighted by reviewers regarding the quality of certain services. Specific complaints about engraving quality and communication during appraisal processes indicate some dissatisfaction among a segment of customers.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 12%
Negative: 16%

Best Review: Anthony appreciated the good customer service but was disappointed with the quality of engraving work for the price paid, expressing concerns about the acceptability of the final product.
Worst Review: Thomas reported an unsatisfactory experience with an appraisal, stating that his wife felt belittled by the jeweler's comments after being charged more than expected.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:30 PM
- Sunday: Closed
- Monday: Closed

Staff Members Mentioned:
- Jennifer