Robert J. Nuccio Quality Jewelry, located at 1212 McHenry Ave, Modesto, CA 95350, has garnered attention for its engagement ring creation and exceptional customer service. With a cumulative total of 25 reviews, the jeweler is known for providing personalized design services and high-quality craftsmanship. The owner, Robert Nuccio, has received praise for his honesty, creativity, and the ability to work closely with clients to develop unique engagement rings.
The store offers various services, including custom jewelry design, repairs, and appraisals. Customers have noted that Robert goes above and beyond in ensuring satisfaction, often working collaboratively to bring clients' visions to life. The atmosphere in the store is described as friendly and professional.
However, some reviews highlight negative experiences related to customer service, with a few customers feeling disrespected or belittled when seeking assistance. These sentiments indicate that while the craftsmanship is highly regarded, the customer service experience can vary.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Best Review:
Matthew praised Robert for transforming a vintage ring beautifully and noted the impressive craftsmanship that caught attention due to its sparkle.
Worst Review:
Susan felt disrespected by staff during an inquiry about ring repairs, highlighting a frustrating experience with customer service rather than the quality of work.
**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.