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Roberto's Jewelry, located at 746 Otay Lakes Rd, Chula Vista, CA 91910, is a notable jeweler in San Diego County, specializing in the creation of exquisite engagement rings. With a phone number of (619) 421-9999, this store prides itself on its exceptional customer service and a wide variety of jewelry offerings, including wedding rings, diamond jewelry, and custom pieces tailored to client specifications.
The store carries a high reputation, reinforced by a total of 324 reviews. The overall sentiment from online customer reviews indicates a positive atmosphere, with approximately 88% positive, 5% neutral, and 7% negative sentiments.
Customers frequently praise the staff's friendliness and expertise, noting the personalized assistance received during the engagement ring selection process. Many highlight the quality of the craftsmanship and the reasonably priced services, such as jewelry repairs and resizing. Examples of highlighted positive feedback include quick service, outstanding customer service, and the ability to find the perfect engagement ring.
However, some customers have expressed concerns regarding the consistency of service. Some reviews mention issues like jewelry repairs not holding up well over time and unexpected alterations to the original jewelry pieces.
**Best Review:**
Carlos appreciates the great customer service and the personal touch that Roberto provides, stating that he treats customers like family.
**Worst Review:**
Ally experienced repeated issues with her necklace repair, feeling that her item was switched and expressing disappointment over the quality and management of repairs she received.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Operating Hours:**
| Day | Hours |
|-----------|-----------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 11:00 AM - 4:00 PM |
| Sunday | Closed |
Staff members mentioned include the owner, Roberto, and other friendly staff who are committed to providing the best customer experiences.
Positivity Score: 90.5%
Total Customer Feedback Reviewed: 324
Store Phone Number: 6194276666
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