Robson Jewelers Baytown TX

Robson's Jewelers, located at 1120 W Baker Rd, Baytown, Texas 77521, operates in Harris County and specializes in engagement ring creation and other jewelry services. With a focus on providing a blend of custom design and high-quality products, Robson's has garnered a notable reputation in the community since its founding in 1926.

The staff, including manager Paul Hargrave and sales associates like Dawn, Hannah, and Christine, are recognized for their exceptional customer service and expertise in diamonds and jewelry. They assist customers not only in selecting engagement rings but also provide professional guidance on designs and repairs. The atmosphere is typically described as welcoming and attentive, prioritizing customer satisfaction without the hard-sell tactics commonly found in larger retail settings.

While several positive reviews highlight the friendly staff, diverse jewelry selection, and high-quality craftsmanship, some customers have raised concerns regarding the consistency of service and pricing transparency.

Overall Sentiment from Online Customer Reviews:
From the 572 reviews considered, approximately 85% reflect positive sentiment, 10% are neutral, and around 5% are negative. The positive feedback often centers around the staff's knowledge and helpfulness, while the negative comments typically relate to miscommunications and pricing disagreements.

Best Review:
Kimberly Barnett praised Robson's for its seamless engagement ring buying experience, highlighting the manager's helpfulness and the high quality of the rings available, along with quick turnaround times for sizing adjustments.

Worst Review:
A customer named Jessica described her experience with the store manager as degrading, noting unprofessional behavior when she sought assistance with purchasing a watch, ultimately leading to her decision not to return.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| **Operating Hours** |
|----------------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

Staff Members: Paul Hargrave, Dawn, Hannah, Christine.