Zales Jewelers, located at 1600 San Jacinto Mall, Baytown, TX 77521, is a well-established jeweler known for its extensive selection of jewelry, particularly in engagement rings and customization services. The store operates in Harris County and can be reached at (281) 421-4054. With services ranging from in-store ordering to custom jewelry design, Zales provides options for creating your dream engagement ring. Additionally, they offer jewelry repair and cleaning services, making it a comprehensive choice for all jewelry needs.

Operating Hours:
- Thursday: 11:00 AM – 7:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 12:00 PM – 5:00 PM
- Monday: 11:00 AM – 7:00 PM
- Tuesday: 11:00 AM – 7:00 PM
- Wednesday: 11:00 AM – 7:00 PM

Overall Sentiment from Online Customer Reviews:
Based on the analysis of 131 reviews, the sentiment towards Zales Jewelers appears mixed. Approximately 55% of reviews are positive, 15% are neutral, and 30% are negative.

Positive reviews highlight the friendly and knowledgeable staff, with many customers praising the dedication shown in helping them find the perfect engagement ring. However, negative feedback often points to customer service issues, particularly related to delays in services and dissatisfaction with repairs.

Best Review: A customer appreciated the personalized service received when selecting an engagement ring, noting the staff's attentiveness and helpfulness, which greatly enhanced the shopping experience.

Worst Review: One reviewer expressed frustration over multiple repair issues, highlighting a lack of communication and care during the repair process, which led to disappointing outcomes.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.