Washington Jewelry Services is a premier jewelry store located at 386 Maple Ave E Ste 200, Vienna, VA 22180. Renowned for its exceptional engagement ring creation services, the store provides a variety of customization options to cater to every couple's unique style and preference. The knowledgeable staff, headed by Adrian, is dedicated to offering personalized service, ensuring that each client feels supported throughout the process of selecting and designing the perfect engagement ring. Their offerings include while-you-wait repairs and appraisals, highlighting their commitment to customer satisfaction.
Operating hours are as follows:
| Day | Hours |
|-----------|------------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customers appears predominantly positive, with approximately 80% positive, 15% neutral, and 5% negative feedback. Many customers praise the store's staff for their attentive service and expertise in jewelry creation, especially for engagement rings. However, there are occasional mentions of long wait times and varying experiences with service efficiency.
Best Review:
Nicholas highlighted the professionalism of the team, mentioning Adrian's knowledge and quick appraisal service, which left a strong impression regarding the quality of customer service in creating jewelry.
Worst Review:
A customer expressed concerns about the responsiveness of the staff, indicating a less than satisfactory experience despite having a potential for good service.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 94
Store Phone Number: 7038685370