Westridge Jewelry Repair in Topeka, Kansas, is known for offering custom engagement ring services alongside various jewelry repairs. The owner, Mark Hinerman, leads a team that provides personalized attention for clients looking to create unique engagement rings tailored to their individual styles. Located at 1801 SW Wanamaker Rd, Ste ZK8, in West Ridge Mall, the store serves Shawnee County and aims to deliver quality craftsmanship.

Despite some long-standing positive relationships with customers, the overall sentiment from online reviews reflects a significant divide. Many reviews indicate dissatisfaction with customer service, long wait times for repairs, and unfulfilled promises. However, a subset of reviews also highlights positive experiences with staff and the personal touch provided in creating custom jewelry.

Over the course of 49 reviews analyzed, the sentiments can be categorized as follows:
- Positive: 25%
- Neutral: 20%
- Negative: 55%

Best Review: Cindy commended the jewelry repair shop for its excellent service over nearly 25 years, expressing sadness over its closure while recalling the skillful work done on various pieces, including a redesign of a family heirloom.

Worst Review: Randy criticized the store for selling low-quality jewelry, stating he experienced rude customer service after seeking a resolution for faulty items he purchased.

**Operating Hours:**
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff:
- Mark Hinerman (Owner)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.