Zales Jewelers - Del Monte Shopping Center Monterey CA
Zales Jewelers, located at 420 Del Monte Center, Suite 46, Monterey, CA 93940, operates in Monterey County. This jewelry store specializes in creating stunning engagement rings, offering a wide selection of diamond and precious jewelry in both classic and contemporary styles. The staff, including knowledgeable associates like Hunter, Racquel, and Priscilla, are known for providing exceptional customer service and guidance throughout the ring selection and design process. Customers can enjoy an array of services, including custom jewelry creation, repair services, and jewelry cleaning.
Customer reviews indicate a balance of positive and negative sentiments. Many customers praise the staff's attentiveness and expertise in helping them find the perfect engagement rings, applauding the welcoming atmosphere and willingness to go above and beyond. However, some reviews highlight instances of pressure during sales, as well as concerns regarding communication and customer service timeliness.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%
Operating Hours:
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 9:00 PM|
| Tuesday | 10:00 AM - 9:00 PM|
| Wednesday | 10:00 AM - 9:00 PM|
| Thursday | 10:00 AM - 9:00 PM|
| Friday | 10:00 AM - 9:00 PM|
| Saturday | 10:00 AM - 7:00 PM|
| Sunday | 11:00 AM - 5:00 PM|
Staff Members:
- Hunter
- Racquel
- Priscilla
Best Review:
A customer highlighted that the exceptional service provided by Ken and his team at Zales made the process of selecting engagement rings enjoyable. They appreciated the staff's patience, helpfulness in customizing a 3-stone ring, and their effort to expedite the order to meet their wedding date.
Worst Review:
Another review expressed dissatisfaction with the service, noting rude behavior from staff during a visit when they encountered difficulties getting their jewelry resized. The customer felt that the overall experience did not meet expectations and reflected poorly on customer service standards.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
