Zales Jewelers, located in the Sooner Mall, 3349 W Main St., Ste. 483-484, Norman, OK 73072-4806, is a well-established jewelry store recognized for its comprehensive services, including the creation of custom engagement rings. Customers appreciate the vast selection available and the ability to personalize their jewelry experiences. The store offers services such as in-store ordering, custom jewelry design, jewelry and watch repair, as well as cleaning and inspection.

Staff members are generally noted for their friendly demeanor, with some reviewers singling out individuals like Barbara and Eric for their exemplary customer service. However, there are mixed sentiments expressed in the reviews regarding wait times and customer service during busier periods.

In total, I reviewed 90 entries about this store.

Overall Sentiment from Online Customer Reviews:
The general sentiment surrounding Zales Jewelers is mixed. Positive experiences are reflected in approximately 60% of the reviews, while 25% convey neutral feedback and 15% indicate negative impressions regarding customer service and communication issues.

**Hours of Operation:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

Staff Members:
- Barbara
- Eric

Best Review:
A customer named Unique highlighted their positive experience with Barbara, crediting her excellent customer service for helping them select a beautiful engagement ring.

Worst Review:
Josh shared a frustrating experience regarding rude service while trying to address issues with a Movado watch, indicating a lack of responsiveness from the staff, which left him feeling unwelcome.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.