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Zales Jewelers, located in the Mall at Wellington Green, is a well-established jewelry store specializing in engagement ring creation and exceptional customer service. At 10300 W Forest Hill Blvd, Ste S 127, Wellington, FL 33414-3120, this store has built a reputation for providing a wide selection of diamond and precious jewelry, including personalized services that cater to designing unique engagement rings.
Customers often praise the staff for their friendly demeanor and helpfulness. Notable employees such as Mary and Claire have been highlighted for their exceptional service, creating a welcoming atmosphere for those shopping for engagement rings. Many reviews commend the attentive service and the staff’s willingness to work within customers' budgets, making it a desirable destination for couples selecting their special ring.
However, some negative feedback indicates dissatisfaction with specific service incidents, highlighting variability in customer experiences. While many customers report positive interactions, a few express frustration with issues such as difficulty in returns and perceived lack of attention during busy times.
Overall, Zales displays a commitment to quality and customer satisfaction, making it a viable option for engagement ring seekers in Palm Beach County.
Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
List of staff members mentioned: Mary, Claire.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Best Review:
Maryann commended the team at Zales for their exceptional service, highlighting Lindsey's patience and knowledge during the ring selection process.
Worst Review:
Scott shared his frustration regarding the return policy, describing a negative experience with a staff member that left him feeling unwelcome.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 150
Store Phone Number: (561) 753-0336
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