Zales Jewelers, located at 149 Woodbridge Center Dr., Ste. 1520, Woodbridge, NJ 07095-1313, is a prominent jewelry store offering a wide range of services, particularly focusing on engagement ring creation. With a rich history as America's diamond store since 1924, Zales provides expert assistance for custom jewelry and has a team known for their exceptional customer service. The store is in Middlesex County and caters to various jewelry needs, including in-store ordering, repairs, and personalized consultations.

Overall, Zales boasts a positive atmosphere with a customer-centric approach, despite mixed reviews. The total number of reviews accumulated is 46, showcasing a notable level of customer engagement.

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 18%
Negative: 20%

Highlighted sentiments reflect commendations for the staff's helpfulness and knowledge, alongside criticisms regarding customer service delays and challenges with product fulfillment.

Best Review:
Tatiana praised Zales for exemplary service, highlighting the friendliness and helpfulness of the staff during her engagement ring selection process.

Worst Review:
Vincent expressed strong discontent regarding his interaction with the store manager, citing poor customer service and difficulty with refunds.

Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff Mentioned:
- Linda (Manager)
- Grace (Assistant Manager)
- Dayja
- Jesse
- Danielle

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.