Alter's Gem Jewelry, located at 3155 Dowlen Rd, Beaumont, TX 77706, is a family-owned business with a rich history dating back to 1915. This three-generation jeweler specializes in crafting beautiful engagement rings and offers a wide selection of fine jewelry, including designer pieces from brands like David Yurman and Kendra Scott. With a team led by Brian Alter, the store is committed to providing exceptional customer service, as noted in numerous positive online reviews. Customers have praised the knowledgeable staff, who are attentive to individual needs and preferences when designing custom pieces.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
The feedback for Alter's Gem Jewelry reflects a highly positive atmosphere, with about 93% of reviews being favorable. Customers consistently express satisfaction with the quality of service, selection, and overall experience, while around 7% mention dissatisfaction, often related to specific instances of customer service.

Best Review:
A customer highlighted their experience while looking for engagement rings, noting how the attentive staff helped them find the perfect set that matched their specific style and preferences. The review commended the staff for their patience and expertise.

Worst Review:
One customer expressed disappointment regarding a perceived lack of attention during their visit, stating that they felt ignored while browsing, which led to a less than satisfactory experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.