Kay Jewelers Parkdale Mall, Beaumont, TX

Kay Jewelers, located at 6155 Eastex Fwy., Spc. D400, Beaumont, TX 77706-6718, operates within Jefferson County and offers a wide variety of services centered around engagement ring creation. Their knowledgeable staff, including the store manager Felecia, are highly regarded for their helpfulness and customer service. With over 100 reviews, the majority reflect positive experiences with staff who provide informative guidance during the jewelry selection process, ensuring customers feel well-supported in their choices.

The store offers extensive services such as custom engagement rings, jewelry repair, diamond upgrades, and personalized consultation for those looking to design the perfect ring. Staff members are praised for their understanding and patience, enhancing the overall shopping experience.

However, some customers have noted negative experiences, citing instances of poor communication and customer service delays, which may reflect varying levels of service on busy days.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 15%
Negative: 13%

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members: Felecia

Best Review:
Rachael noted the excellent customer service and friendly staff, emphasizing a pleasant shopping environment and effective assistance in selecting jewelry.

Worst Review:
Kim expressed dissatisfaction with the staff's training, stating that they relied on scripted responses during service interactions, which detracted from her experience as a customer.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.