Heartfield's Fine Jewelry & Rare Coins, located at 3420 Calder Ave, Beaumont, TX 77706, is a reputable jeweler in Jefferson County, celebrated for its exceptional engagement ring creation and attentive customer service. With over 40 years of experience, the store prides itself on fostering long-lasting relationships with clients and offering a beautiful selection of fine jewelry, including engagement rings, necklaces, bracelets, and rare coins. The knowledgeable staff is dedicated to providing a personal and professional experience, ensuring customers feel like family.
The reviews gathered, totaling 43, indicate that Heartfield's maintains a generally positive reputation. Reviewers frequently highlight the store's excellent customer service and the expertise of the staff. Many customers appreciate the beautiful selection and fair prices, with several mentioning the owner's commitment to honesty and professionalism.
However, there are a few negative sentiments regarding inconsistent service and pricing, particularly in past interactions where customers felt undervalued or received less favorable offers for their items. Overall, the establishment is known for its commitment to customer satisfaction.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Opening Hours:
- Monday: 9:00 AM - 5:00 PM
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 6:00 PM
- Saturday: Closed
- Sunday: Closed
Staff:
- Clint H. (Owner)
Best Review:
A customer praised Heartfield's for its extensive selection and attentive service when shopping for an engagement ring, noting that the team made the process straightforward and enjoyable. The review emphasized the professionalism of the staff and how they treated each customer with care and respect.
Worst Review:
One reviewer expressed dissatisfaction with the inaccurate appraisal of their jewelry, feeling that the staff was dismissive and not attentive to details. The reviewer noted that they received a significantly better offer from another jewelry dealer, leading to frustration with their experience at Heartfield's.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 43