Zales Jewelers - Parkdale Mall, Beaumont, TX

Zales Jewelers, located at 6155 Eastex Freeway, Ste. G 760, Beaumont, TX 77706-6718 in Jefferson County, is a prominent jewelry store known for its extensive range of engagement rings and exceptional customer service. They offer a variety of services, including custom jewelry creation, in-store ordering, jewelry and watch repair, cleaning and inspection, as well as trade-in options for diamond jewelry. The store is open daily, allowing customers to conveniently explore their extensive collection.

The staff at Zales generally receive positive feedback, highlighting their friendly and knowledgeable service, particularly during the engagement ring selection process. Customers have praised the attentive and accommodating nature of employees like Yvonne and Rebekah, who are noted for going above and beyond to assist clients in finding the perfect ring.

However, there are negative sentiments as well, with some customers feeling that the service could be inconsistent, mentioning experiences of rudeness or delays in service. These mixed reviews indicate room for improvement in customer interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Highlight Reviews:
Best Review: A customer appreciated the exceptional assistance provided by Yvonne, who was instrumental in helping them find their ideal engagement ring, emphasizing the professional service they received.
Worst Review: Another reviewer expressed frustration over poor customer service, describing multiple instances of feeling ignored and receiving unhelpful responses during inquiries.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

Staff Members: Yvonne, Rebekah

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.