Ben Bridge Jeweler, located at 1022 Brea Mall, Brea, CA 92821, operates in Orange County and is known for its exceptional engagement ring services. The jeweler prides itself on creating personalized rings, utilizing high-quality diamonds and craftsmanship. Customers often note the extensive selection of rings available and the expert guidance provided by knowledgeable staff. The team, including acclaimed associates like Leann and Lucia, consistently emphasizes customer satisfaction and provides a welcoming atmosphere for those exploring their engagement ring options.
With over 362 reviews compiled, the store has cultivated a favorable reputation for its attentive service and expert knowledge in ring creation, though some customers have reported issues with communication and follow-ups. Many highlight the jeweler's ability to source stunning designs and create custom pieces that meet specific needs, making it a trusted choice for milestone moments.
Operating Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff Members: Leann, Lucia, and team.
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is predominantly positive, with approximately 85% of reviews reflecting satisfaction with services, while 10% are neutral, and 5% express negative experiences.
Best Review:
Deborah commended the staff at Ben Bridge for their ability to source beautiful diamonds according to her unique specifications, ensuring she received exactly what she wanted for her custom engagement ring.
Worst Review:
Katie expressed frustration over her experience with customer service, highlighting miscommunication about the purchase process and issues with her engagement ring resizing, which ultimately left her discontented with the service received.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 362