Fred Meyer Jewelers, located at 2020 Brea Mall, Brea, CA 92821, operates in Orange County and specializes in fine jewelry, including engagement rings and designer watches. Customers have shared a mix of experiences regarding engagement ring creation and service.
Positive sentiments have been noted about the helpfulness and professionalism of staff members in assisting with ring sizing and selections. Some customers appreciated the range of jewelry offerings available, specifically mentioning the effective assistance provided during the ring selecting process.
However, negative feedback highlights significant customer service issues, including reports of staff being dismissive and unresponsive, long wait times for service, and problematic return policies. There are also mentions of dissatisfaction with ring quality and the company’s repair services.
With a total of 10 reviews analyzed, the overall sentiment from online customer reviews can be summarized as follows:
- Positive: 30%
- Neutral: 30%
- Negative: 40%
Best Review: A customer noted the supportive service in sizing an engagement ring, appreciating the quick turnaround time and professional demeanor of the staff.
Worst Review: A customer expressed frustration over repeatedly having to return for repairs on a defective wedding band, criticizing the inconsistency in service and lack of resolution regarding company policies.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday to Sunday: Not specified
**Staff Members:**
- Names of staff members were not specified.
Positivity Score: 45%
Total Customer Feedback Reviewed: 10
Store Phone Number: (714) 257-0253