Kay Jewelers in Brea, located at 1010 Brea Mall, Brea, CA 92821, offers a broad range of services specializing in engagement ring creation. With their experienced staff, including standout employees like Karen and Robina, customers often highlight the exceptional customer service and personalized assistance provided throughout the ring selection process. The jeweler ensures that each diamond is hand-selected, promising quality and satisfaction.

The store is open during the following hours:
- **Monday to Friday:** 11:00 AM - 7:00 PM
- **Saturday:** 10:00 AM - 8:00 PM
- **Sunday:** 12:00 PM - 6:00 PM

With a total of 183 reviews considered, the sentiment from online customers reflects a mix of experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Customers commend the knowledgeable and friendly staff who make engagement ring shopping a pleasant experience. However, some reviews indicate dissatisfaction with specific interactions and policies regarding resizing fees and customer service.

Best Review:
Alejandro shared a fantastic experience with the staff at Kay Jewelers, particularly praising Karen for her ongoing assistance throughout the buying process. He noted her thoughtfulness and care in helping him choose the perfect engagement ring.

Worst Review:
Michelle expressed frustration with the service at Kay Jewelers, describing a negative encounter where she felt the staff was dismissive regarding her needs. She highlighted issues with transparency related to their pricing and policies about resizing.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.