Benchworks Fine Jewelers, located at 238 W Prien Lake Road in Lake Charles, LA, is a beloved destination for those seeking custom jewelry, particularly engagement rings. This local treasure, nestled in Calcasieu Parish, is renowned for its strong community ties and a focus on personalized service. With a solid 4.7-star rating based on over 22 Google reviews, it’s clear that many customers appreciate the craftsmanship and warmth offered by the store.

Chris, the owner, is frequently praised for his expertise and friendly demeanor, making him a favorite among couples looking to design their perfect engagement rings. Reviews highlight his ability to transform ideas into stunning jewelry, ensuring that each piece feels one-of-a-kind. The intimate nature of the shop allows customers to feel relaxed while discussing their unique visions, and many have noted Chris’s genuine interest in helping them create lasting memories.

While most feedback is overwhelmingly positive, a few customers have expressed concerns about inconsistent hours and accessibility. Some have reported difficulty reaching the shop or finding it closed despite posted hours, which has left them wondering about the business's regular operation.

Customer Sentiment: Approximately 75% of customers express high satisfaction with their experiences, while 15% show neutral feelings, and 10% have faced accessibility issues.

Opening Hours:

Monday: Closed
Tuesday to Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Best Review: Ellen commended Chris’s genuine care for his clients, wishing to know if the shop would remain open despite her struggles to connect with them lately.

Worst Review: Stacey noted frustration with the shop closing before the posted hours and her difficulty getting in touch with them during business hours.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.