Located at 462 W Prien Lake Rd., Ste. G14 A, Lake Charles, LA 70601-8455, Zales Jewelers is a distinguished jeweler specializing in the creation of stunning engagement rings and a variety of quality jewelry. The store is known for its knowledgeable staff, who provide personalized attention to customer needs. Zales offers services such as custom jewelry designing, jewelry and watch repair, cleaning and inspection, and trade-in options. The skilled team can help bring your unique vision to life, ensuring a memorable experience while selecting the perfect engagement ring.

Operating in Calcasieu Parish, Louisiana, Zales Jewelers is committed to excellent customer service, evident in the positive feedback from many customers. However, some reviews highlight issues such as poor communication and unsatisfactory service experiences. Out of the total 97 reviews analyzed, there is a mix of sentiments reflected.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 10%
- Negative: 20%

**Highlight Reviews**:
Best Review: One reviewer praised the exceptional service from a team member named Shameika, noting her friendly demeanor and helpful guidance during the engagement ring selection process.
Worst Review: A customer expressed their frustration over the poor communication experienced when trying to reclaim a wedding ring that was under warranty, finding the service lacking and unresolved over an extended period.

**Opening Hours**:
- Thursday: 11 AM - 7 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 12 PM - 6 PM
- Monday: 11 AM - 7 PM
- Tuesday: 11 AM - 7 PM
- Wednesday: 11 AM - 7 PM

Staff members mentioned include Shameika.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*