Kay Jewelers, located at 620 W Prien Lake Rd, Lake Charles, LA 70601-8390, is a prominent jewelry store in Calcasieu Parish, specializing in engagement ring creation and other jewelry services. With a solid reputation and over 96 reviews, this store offers an extensive selection of high-quality jewelry, including custom engagement rings tailored to meet individual preferences.

The dedicated staff at Kay Jewelers emphasizes customer satisfaction, striving to deliver exceptional service during the engagement ring selection process. Customers have praised the knowledgeable and patient staff, notably individuals like Shawna and Sarah, for their assistance in creating the perfect engagement ring while remaining mindful of budget constraints.

However, negative sentiments have also been noted, particularly regarding the experiences some customers reported with service delays and communication issues during ring repairs and appraisals. Despite these challenges, many still commend the store for its beautiful selections and the quality of jewelry offered, marking it as a go-to destination for many in the Lake Charles area.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Noted:
- Shawna
- Sarah

Best Review: One customer highlighted the excellent service from Shawna, noting her knowledge and patience during the engagement ring selection process, which resulted in a wonderful experience.

Worst Review: Another customer expressed frustration over repeated service issues with repair delays and poor communication from staff, leading to a disappointing experience overall.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.