Brilliant Earth - Los Angeles showroom entryway, Los Angeles, CA
Brilliant Earth is a renowned jewelry store located at 8797 Beverly Blvd., Ste. 206, West Hollywood, CA 90048. With a phone number of 310-484-5222, this establishment specializes in creating ethically sourced engagement rings and fine jewelry, offering a unique experience tailored to each customer’s needs. The showroom operates on an appointment-only basis, allowing for focused, personal consultations.
The store has garnered a mixed but mostly positive reputation based on a comprehensive collection of over 236 reviews.
Customer feedback reflects both strong appreciation and notable concerns regarding their experiences.
Positive reviews highlight the knowledgeable and helpful staff who provide attentive service during the engagement ring process, with many customers noting their liked the ethical values and unique designs offered by Brilliant Earth. Staff members like Briana, Rachel, and Danie are often praised for their outstanding assistance and ability to guide couples in finding their ideal rings.
Conversely, some negative reviews express dissatisfaction with customer service issues, including delays in orders and the fitting process. Customers report frustrations with inconsistent communication and problems experienced with adjustments and resizing of rings.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
**Opening Hours:**
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 10:00 AM - 7:00 PM
**Staff Members Mentioned:**
- Briana
- Rachel
- Danie
Best Review:
Jared noted that the atmosphere at Brilliant Earth was welcoming, highlighting the exceptional service provided by a staff member named Briana, who made the ring shopping experience memorable and enjoyable. Jared emphasized the helpfulness and patient nature of the staff.
Worst Review:
Alexa expressed significant frustration with the repeated issues experienced throughout her engagement ring purchase, complaining about sizing errors and a lack of adequate customer service support that made for an overall difficult experience.
