Zales Jewelers - Westside Pavillion, Los Angeles, CA

Zales Jewelers, located at 10800 W Pico Blvd Ste 101, Los Angeles, CA 90064, operates in Los Angeles County and specializes in creating engagement rings along with a variety of diamond and precious jewelry. Customers have reported a mix of experiences with the staff, highlighting both commendable service and areas needing improvement. The phone number for inquiries is (310) 446-3013.

The store's engagement ring creation services include options for customization and resizing. However, reviews indicate that customer service has often been inconsistent, with some patrons expressing frustration over long wait times for assistance and issues with communication regarding orders. Positive feedback mentions knowledgeable staff who are helpful, specifically in guiding customers through the selection and purchase process.

Overall Sentiment from Online Customer Reviews:
Approximately 37% positive, 20% neutral, and 43% negative sentiments were observed from a total of 24 reviews.

Best Review:
Martha highlighted excellent customer service at Zales, praising the courteous and well-informed employees who consistently provided a positive experience during her visits.

Worst Review:
Lauren expressed significant dissatisfaction with her experience at the store, detailing issues with order miscommunication and rude interactions with the manager that left her feeling frustrated and mistreated.

Operating Hours:
- Monday to Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.