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C.B. Hood Diamond Company, located at 2318 S Broadway, Santa Maria, CA 93454, is a family-owned jeweler renowned for its exceptional engagement ring creation and knowledgeable customer service. The store is celebrated for having two full-time gemologists on staff, enhancing the quality of engagement rings and other jewelry offerings. As a trusted establishment in Santa Barbara County for over 30 years, C.B. Hood Diamond Co. places a strong emphasis on building customer relationships in a friendly, low-pressure environment.
Regular hours:
| Day | Hours |
|-----------|---------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
The store's services include engagement ring design, repairs, and jewelry appraisals, catering to a diverse clientele. Feedback from customers highlights a welcoming atmosphere, with staff members like Courtney Hood and Charlie Hood being frequently mentioned for their expertise and customer-focused approach.
Overall Sentiment from Online Customer Reviews:
The reviews indicate a highly positive atmosphere at C.B. Hood Diamond Company. Positive sentiments account for approximately 85%, while neutral responses are around 10%, and negative feedback comprises about 5%. Customers appreciate the knowledgeable staff and quality service, though there are a few isolated instances of dissatisfaction regarding customer interactions.
Best Review:
Lisa commends the family-owned nature of the store and the excellent service provided, noting their willingness to assist in finding the perfect engagement ring while explaining important details about diamonds.
Worst Review:
Jerry expresses frustration with certain staff interactions, describing a lack of courtesy and respect when seeking assistance with his jewelry, which affected his perception of the service quality.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 48
Store Phone Number: 8059280085
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