Melby's Jewelers, located at 1140 E Clark Ave, Suite 190, Santa Maria, CA 93455, has a strong reputation in the jewelry community, particularly for engagement ring creation. The store is family-owned, with a history that spans four generations since 1922. Their commitment to quality and professionalism shines through their extensive range of services, which includes custom jewelry design, appraisals, and various repair services. Customers applaud the knowledgeable staff, especially referring to Aaron Melby, who is noted for his exceptional customer service and expertise.
In a review analysis covering 49 customer opinions, positive sentiments dominate with customers frequently emphasizing the pleasant atmosphere, the staff’s attentiveness, and the beautifully crafted jewelry. However, some negative reviews highlight concerns over pricing, particularly for repairs, with a few customers mentioning feeling as though their needs weren't fully accommodated.
Overall Sentiment from Online Customer Reviews:
- Positive: 78%
- Neutral: 15%
- Negative: 7%
**Opening Hours:**
| Day | Hours |
|-----------|----------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 3:00 PM |
| Wednesday | 10:00 AM - 3:00 PM |
| Thursday | 10:00 AM - 3:00 PM |
| Friday | 10:00 AM - 3:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |
Staff members mentioned include Aaron Melby.
Best Review:
A customer appreciated the caring and professional service provided by the staff, noting that they helped create a custom engagement ring that perfectly met their needs while educating them throughout the selection process.
Worst Review:
One customer expressed disappointment with the pricing for a watch repair, feeling they received a lack of attention and care compared to other local options that offered better service for lower prices.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85.5%
Total Customer Feedback Reviewed: 49
Store Phone Number: 8059251678
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