Kay Jewelers in Santa Maria, located at 134 Town Center E, Santa Maria, CA 93454, operates in Santa Barbara County and provides a range of jewelry services, focusing heavily on engagement ring creation. Customers have highlighted their experience with staff members known for their friendliness and expertise, particularly noting Sandra and Jennifer for their exceptional service. The store offers services such as custom and special orders, jewelry maintenance and repair, diamond upgrades, and gold exchange.

Review sentiments are mixed among customers, with over 110 total reviews having been analyzed. Positive sentiments mostly center on the quality of jewelry and the knowledgeability of staff. However, there are notable complaints about customer service issues, long wait times, and lack of communication regarding repairs.

Overall Sentiment from Online Customer Reviews:
- Positive: 42%
- Neutral: 23%
- Negative: 35%

Best Review: A customer praised the knowledgeable staff at Kay Jewelers, specifically mentioning the help provided by Sandra, who ensured they found the perfect ring within their budget.

Worst Review: Another customer expressed frustration over poor customer service and communication issues regarding a ring resize, stating they had a very negative experience with the staff.

Opening Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members:
- Sandra
- Jennifer

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.