Colonial Jewelers is recognized for its exceptional service in engagement ring creation and fine jewelry in Frederick County, Maryland. Located at 1 S Market St, Frederick, MD 21701, the store operates from Tuesday to Friday, 10:00 AM to 5:00 PM, with extended hours on Thursday until 7:00 PM, and is open Saturday from 10:00 AM to 5:00 PM; it remains closed on Sundays and Mondays. Customers often highlight the knowledgeable and friendly staff, such as Sarena, Paige, and the owners Jeff and Patty, who are dedicated to ensuring a personalized and enjoyable experience.
The store offers a wide range of services, including custom engagement ring design, jewelry repair, and appraisals, catering to various preferences and budgets. With a commitment to craftsmanship and customer satisfaction, Colonial Jewelers has established a loyal clientele. However, some reviews indicate a discrepancy in pricing perception, with few customers mentioning high estimates for repairs or custom work, which can lead to mixed feelings about value compared to competitors.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
Best Review: Customers frequently commend the exceptional service and attention to detail provided by staff, emphasizing how they feel valued and appreciated during their ring selection process, particularly praising Sarena for making the engagement ring experience enjoyable.
Worst Review: Some customers express dissatisfaction with the pricing for repair services, noting instances where quotes felt unreasonably high compared to average market rates, fostering concerns about overall value.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Staff members mentioned include: Jeff, Patty, and Sarena.
Positivity Score: 85%
Total Customer Feedback Reviewed: 520