HomeStore LocatorMDFrederickKay Jewelers Francis Scott Key Mall
48% Score | Kay Jewelers Francis Scott Key Mall Frederick MD

Kay Jewelers, located at 5500 Buckeystown Pike, Ste. 281, Frederick, MD 21703-8331, specializes in engagement ring creation and a range of jewelry services. Customers can expect a variety of services including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. With a focus on providing quality service, the store operates in Frederick County and is particularly known for its commitment to customer satisfaction.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Phone: (301) 620-2670

With a total of 55 reviews analyzed, the store received mixed feedback.

Overall Sentiment from Online Customer Reviews:
- Positive: 36%
- Neutral: 24%
- Negative: 40%

Customers expressed satisfaction with the range of products and some positive interactions with staff. However, a significant portion of reviews highlighted issues with customer service and inconsistent experiences, suggesting room for improvement in staff engagement.

Best Review:
Cece Charles appreciated the store's nice atmosphere and noted that the staff were effective in minimizing wait times, showcasing a positive aspect of customer interactions.

Worst Review:
Brittney Norris had a strongly negative experience, criticizing the service and expressing dissatisfaction with the treatment received from staff regarding her engagement ring.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 48%
Total Customer Feedback Reviewed: 55

Store Phone Number: (847) 517-1456

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Francis Scott Key Mall
Kay Jewelers Francis Scott Key Mall
48%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Francis Scott Key Mall
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