Kay Jewelers Francis Scott Key Mall Frederick MD

Kay Jewelers, located at 5500 Buckeystown Pike, Ste. 281, Frederick, MD 21703-8331, specializes in engagement ring creation and a range of jewelry services. Customers can expect a variety of services including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. With a focus on providing quality service, the store operates in Frederick County and is particularly known for its commitment to customer satisfaction.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Phone: (301) 620-2670

With a total of 55 reviews analyzed, the store received mixed feedback.

Overall Sentiment from Online Customer Reviews:
- Positive: 36%
- Neutral: 24%
- Negative: 40%

Customers expressed satisfaction with the range of products and some positive interactions with staff. However, a significant portion of reviews highlighted issues with customer service and inconsistent experiences, suggesting room for improvement in staff engagement.

Best Review:
Cece Charles appreciated the store's nice atmosphere and noted that the staff were effective in minimizing wait times, showcasing a positive aspect of customer interactions.

Worst Review:
Brittney Norris had a strongly negative experience, criticizing the service and expressing dissatisfaction with the treatment received from staff regarding her engagement ring.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.