Zales Jewelers in Frederick, MD, located at 5500 Buckeystown Pike, Ste. 633, inside Francis Scott Key Mall, has a notable presence in jewelry design, particularly focusing on engagement rings. The store offers a variety of services including jewelry repair, wedding band customization, and a wide selection of diamond and precious jewelry. Customers appreciate the welcoming atmosphere and the helpful nature of the staff. Notably, staff member Anne has been frequently mentioned for her exceptional customer service, assisting customers with personal attention and ensuring their needs are met. However, some reviews highlight concerns regarding service inconsistency and communication issues, particularly with order tracking.

The store operates in Frederick County and can be reached at (240) 379-7041.

**Overall Sentiment from Online Customer Reviews:**
Positive: 52%
Neutral: 20%
Negative: 28%

**Best Review:** Olivia praised the friendly and efficient service at Zales Jewelers, highlighting the supportive environment for engagement ring shopping.

**Worst Review:** Debbie expressed dissatisfaction due to lack of communication about her resized ring order, feeling neglected after not receiving promised follow-ups.

**Opening Hours:**
- Monday to Saturday: 11 AM - 8 PM
- Sunday: Noon - 6 PM

Staff Mentioned:
- Anne

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*