REEDS Jewelers, located at 5500 Buckeystown Pike Unit 418, Frederick, MD 21703, is recognized for its engagement ring creation services and customer-focused approach. Customers have noted the knowledgeable staff, including Keith and Sonila, who are highly regarded for their exceptional service and patient guidance during the selection process. The store specializes in a broad array of jewelry offerings, including custom engagement and wedding rings, and provides comprehensive services such as jewelry repair, cleaning, and resizing.

Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at 65%, with many reviews praising the staff's attentiveness and expertise in assisting customers with engagement rings. Neutral feedback accounts for 20%, often reflecting mixed experiences, while 15% of reviews are negative, citing issues with service and policies.

Best Review: A customer highlighted the supportive and educational service provided by Keith, noting how he effectively guided them through the process of selecting an engagement ring, making it a memorable experience.

Worst Review: A different customer expressed frustration with a lack of professionalism, detailing a negative interaction with staff that led to a poor customer service experience.

- Operating Hours:
- Monday - Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

- Notable Staff Members:
- Keith
- Sonila

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.