Cross Jewelers is a family-owned jewelry store operating in Portland, Maine, with over a century of experience. Located at 570 Congress St, Portland, ME, this establishment is renowned for its exceptional engagement ring creation services, along with a focus on fine jewelry and Maine tourmaline. Customers appreciate the skilled craftsmanship that goes into their pieces, and the store is staffed by knowledgeable and friendly individuals who exemplify outstanding customer service.

The reviews analyzed indicate a mixed sentiment from online customers. Positive feedback highlights the store's quality products and friendly service, praising the attentive staff who take the time to help customers find the perfect engagement ring. However, negative reviews point to some instances of poor customer service, particularly regarding order fulfillment and assistance.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 25%
- Negative: 10%

Highlight Reviews:
Best Review: A customer expressed gratitude for the excellent support received while designing an engagement ring, noting the staff's deep knowledge and willingness to provide personalized assistance throughout the process. The customer highlighted the beautiful selection and quality of items offered.
Worst Review: Another reviewer mentioned frustration over a canceled order without sufficient communication. They felt let down by the service and indicated that their experience did not meet expectations, affecting their trust in the store.

Operating Hours:
- Monday to Friday: 9:30 AM - 5:00 PM
- Saturday and Sunday: Closed

Staff Members Mentioned:
- Andrew