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Cross Jewelers, located at 570 Congress St, Portland, ME 04101, has been providing fine jewelry and engagement ring services for over a century. This family-owned establishment is recognized for its unique creation process, where expert jewelers collaborate with customers to design one-of-a-kind engagement rings tailored to individual tastes. The store also offers a wide selection of high-quality diamonds, Maine tourmaline, and other precious gemstones. Curbside pickup and free shipping are available for customers, enhancing the shopping experience even further.
The staff at Cross Jewelers is often commended for their expertise and personalized service. Reviewers appreciate the knowledgeable team, including long-time staff members dedicated to educating customers about their options, ensuring a pleasant experience whether in-store or over the phone. However, some customers have expressed disappointment with customer service during busy periods, noting instances of feeling neglected, particularly during high-traffic events.
Overall sentiment from online customer reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Highlighting both positive and negative feedback, customers often rave about the exquisite craftsmanship and the pleasant, inviting atmosphere of the store. Yet, a few reviews have pointed out issues related to customer service and unexpected complications in transactions.
Best Review: Anne described her experience with Cross Jewelers as wonderful, expressing her satisfaction with the beautiful ruby and diamond ring she purchased, along with the respectful treatment she received throughout her visit.
Worst Review: A customer named Melissa reported feeling unwelcome due to a lack of attention from the staff during her visit, emphasizing her discomfort with the service provided.
Operating Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 9:30 AM - 5:00 PM|
| Tuesday | 9:30 AM - 5:00 PM|
| Wednesday | 9:30 AM - 5:00 PM|
| Thursday | 9:30 AM - 5:00 PM|
| Friday | 9:30 AM - 5:00 PM|
| Saturday | Closed |
| Sunday | Closed |
Staff: Not specified
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 78
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