Cunningham Custom Jewelry is a premier destination for custom engagement ring creation in New Hartford, NY. Located at 4528 Commercial Drive, this jewelry store has established a reputation for providing exceptional service and high-quality craftsmanship. With a focus on custom designs, the store utilizes cutting-edge technology such as CAD design and 3D printing, allowing clients to create truly unique pieces tailored to their specifications. Brian Cunningham, the 4th generation owner, leads the team with a commitment to honesty and integrity, ensuring a friendly and inviting atmosphere for customers and their bespoke jewelry needs.

The store offers a full range of jewelry services, including repairs, and prides itself on using the finest gemstones and precious metals in their creations. Numerous positive reviews highlight the staff's attentiveness and ability to bring clients' visions to life, with many customers expressing satisfaction with the final products. However, some reviews indicate experiences of miscommunication regarding updates during the design process.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

The majority of online reviews reflect a highly positive sentiment, with most customers applauding the excellent customer service and quality of the jewelry crafted.

Best Review:
A customer named Haley praised the outstanding service received while designing her engagement ring, noting that the process was enjoyable and that the final product exceeded her expectations, particularly as they were able to incorporate sentimental stones from her mother's old ring.

Worst Review:
Artem expressed a negative experience, highlighting a lack of professionalism when he inquired about pricing flexibility, which resulted in a heated response from the store owner, leading him to feel unwelcome.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday to Friday: 10 AM – 5:30 PM
- Saturday: 10 AM – 2 PM
- Sunday: Closed

Staff members include: Brian Cunningham.