Located in Sangertown Square, New Hartford, NY, Zales Jewelers offers a range of services, specializing in engagement ring creation. The store is known for its extensive selection of fine jewelry, including a variety of engagement rings, necklaces, earrings, and bracelets. Customers frequently comment on the helpfulness and friendliness of the staff, although there are some mixed feelings regarding customer service experiences.

Address: 8555 Seneca Tpke R19, New Hartford, NY 13413
Phone: +1 315-368-2249

**Overall Sentiment from Online Customer Reviews:**
The general atmosphere from the reviews reflects a mix of satisfaction and disappointment concerning customer service interactions. This translates to a sentiment score of 60% Positive, 10% Neutral, and 30% Negative.

**Opening Hours:**
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 12 PM - 6 PM

**Highlight Reviews:**
Best Review: Lexy Sargeant appreciates the fantastic service provided at Zales and highlights the helpfulness of the staff in trying to resolve issues with a ring order.
Worst Review: Tim Walker expressed frustration with the lengthy process of purchasing an engagement ring due to a lack of familiarity from the salesperson with the company's procedures.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.