Kay Jewelers, located in New Hartford, NY, at 4759 Commercial Dr., Ste. 400, offers a comprehensive range of jewelry services, with a strong emphasis on engagement ring creation. The store is known for its extensive collection of fine jewelry, including customizable engagement rings, wedding bands, and a variety of other exquisite pieces. Customers have praised the helpful and friendly staff, including known team members like Stacey and Dominic, for their exceptional service and knowledge, making the engagement ring buying experience smooth and enjoyable.

However, there have been notable criticisms regarding customer service inconsistencies, with some customers reporting unwelcoming experiences and concerns about ring sizing and quality control. Despite this, many reviewers appreciate the store's atmosphere and variety of selections.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff members mentioned: Stacey, Dominic

Best Review: A customer praised the exceptional service they received from Stacey, highlighting her accommodating nature and ability to assist in finding the perfect engagement ring, along with expediting the resizing process for quick turnaround.

Worst Review: One customer expressed dissatisfaction with the service, stating that the sales staff appeared dismissive based on their budget while sharing a frustrating experience regarding a custom mother's ring that arrived incorrectly and without the promised visibility of the engraved names.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.