Lennon's W.B. Wilcox Jewelers is a well-established jewelry store located at 4571 Commercial Drive, New Hartford, NY 13413, conveniently serving the broader Oneida County area. With over 129 reviews assessed, this jeweler is known for their exceptional engagement ring creation and personalized services. Customers commend their knowledgeable staff, including owner Melissa Lennon and an in-house team of experienced jewelers, for guiding them through the process of selecting and customizing engagement rings.

The store offers a wide range of services including custom design, repair services, and a variety of diamond engagement rings. Positive reviews highlight the warm atmosphere and exceptional customer service, with many praising the friendly and attentive staff who genuinely focus on customer needs. However, a few negative reviews express concerns about inconsistencies in repair services, indicating a need for improvement in quality assurance.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: A customer named Drew praised the large selection of jewelry and the friendly staff who assisted him in selecting the perfect ring for his girlfriend, emphasizing the store's ability to accommodate repair needs on-site.

Worst Review: Roxane described her negative experience with the repair department, where her requested alterations were not executed as intended, which led to dissatisfaction with the service received.

Operating Hours:
- Tuesday: 10 am - 5:30 pm
- Wednesday: 10 am - 5:30 pm
- Thursday: 10 am - 7:30 pm
- Friday: 10 am - 5:30 pm
- Saturday: 9:30 am - 4 pm
- Sunday: Closed
- Monday: 10 am - 5:30 pm

Staff Members: Melissa Lennon, owner, along with other experienced jewelers.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.