The Jewelry Exchange located at 36175 Plymouth Rd, Livonia, MI 48150, specializes in engagement ring creation and offers a range of jewelry services, including ring repairs, jewelry redesign, and cleaning. Their skilled staff works with customers to help create custom engagement rings, ensuring that each piece meets the specific desires and budget of the client. The store is known for its friendly atmosphere, where experienced staff members like Joann and Kathy assist with personalized service.

Phone: (734) 525-3200

Operating Hours:
- Mon: 10:00 AM - 5:00 PM
- Tue: 10:00 AM - 5:00 PM
- Wed: 10:00 AM - 5:00 PM
- Thu: 10:00 AM - 5:00 PM
- Fri: 10:00 AM - 5:00 PM
- Sat: 10:00 AM - 6:00 PM
- Sun: Closed

Overall Sentiment from Online Customer Reviews:
The sentiment is generally mixed, with 50% positive, 20% neutral, and 30% negative responses. Many customers praise the knowledgeable staff and the quality of the jewelry, while some express dissatisfaction with customer service and product quality.

Best Review:
A customer named Erin highlighted her positive experience, noting that the staff was friendly and helpful in selecting a diamond for her necklace, ultimately securing her a great deal compared to other stores.

Worst Review:
Dan mentioned a frustrating experience where he and his cousin found the customer service to be unprofessional, with staff lacking knowledge about diamonds and showing a limited selection that didn’t meet their expectations.