Rogers & Hollands Jewelers, located at 37570 W Six Mile Rd, Laurel Park Place, Livonia, MI, offers a remarkable selection of engagement rings and jewelry, serving customers in Wayne County. Established in 1910, this family-owned and operated jewelry store prides itself on its extensive experience in custom jewelry creation, including a diverse range of gemstone options alongside wedding sets and watches suitable for both men and women.
The staff is frequently praised for their friendly and knowledgeable service, with many reviews highlighting the personalized attention given to customers seeking an engagement ring. A notable strength of this jewelery store is the quality of its products, which are described as beautiful and unique. However, some negative reviews indicate issues with customer service, mentioning instances of high-pressure sales tactics and mixed experiences with staff interactions.
Overall sentiment from online customer reviews:
- Positive: 68%
- Neutral: 14%
- Negative: 18%
Best Review: Ralston Brickerson appreciated the exceptional service received, emphasizing the helpful nature of the staff and the quality of the jewelry bought.
Worst Review: Amanda MacDougall expressed dissatisfaction, reporting a lack of good customer service during her experience with the store.
Opening Hours:
- Monday to Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff Members:
- No specific staff members were mentioned in the provided reviews.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 67