Diamond Hut Jewelers in Jersey City NJ
Diamond Hut Jewelers, located at 30 Mall Drive West, Newport Centre Mall, Jersey City, NJ 07310, is a trusted jewelry establishment operating in Hudson County. With a strong focus on engagement ring creation, they have built a reputation for exceptional service and craftsmanship over their long history in the industry. Customers appreciate the personalized attention provided by the staff, including knowledgeable professionals like Shaun, who assist in finding the perfect ring while being attentive to budget considerations.
The store also offers additional services such as custom jewelry design, jewelry repairs, watch servicing, and other jewelry retail services. With a total of 302 reviews covering customer experiences, the store has received varied feedback from patrons.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
Positive reviews often praise the store's commitment to customer satisfaction, the helpfulness of staff, and the high-quality engagement rings. Customers have highlighted the expertise of staff members, who provide guidance and personalize the ring selection process according to customer needs.
However, some negative feedback points towards occasional inconsistencies in service, such as communication issues or unsatisfactory resolutions to repair concerns, which have affected the overall customer experience negatively.
Best Review:
A customer named Jesus expressed deep satisfaction with Diamond Hut, appreciating the long-standing relationship his family has had with the store and commending the high-quality service he received.
Worst Review:
A customer named Emily detailed a frustrating experience with the resizing of an engagement ring, which resulted in damage to the piece and a lack of adequate customer service in resolving the issue.
Operating hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
Staff members mentioned:
- Shaun
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Explore the jeweler's expertise, customer feedback, and available inventory to ensure they match your preferences.
Use the provided contact information to reach out and discuss your engagement ring vision, confirming the next steps.
Collaborate with the jeweler to choose your diamond and setting, and begin designing the perfect engagement ring tailored to your style.
