Kay Jewelers, located at 30 Mall Dr. W, Space 172, Jersey City, NJ 07310-1615, is known for its extensive expertise in engagement ring creation and exceptional customer service. With a total of 118 reviews on Google, the feedback highlights a consistent theme of knowledgeable and attentive staff that assist clients in selecting the perfect engagement ring. Customers appreciate the friendly atmosphere and the personalized care received during their visits.

The store offers a variety of jewelry services including custom special orders, jewelry maintenance and repair, diamond upgrades, and appraisals, making it a comprehensive destination for anyone looking to purchase or maintain jewelry. Staff members, such as Patrick and Doreen, receive particular praise for their patience and professionalism.

Customer reviews depict a generally positive experience with occasional concerns regarding repair and resizing services, indicating room for improvement in these areas.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 15%
Negative: 13%

**Hours of Operation:**

| Day | Opening Hours |
|-----------|---------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Best Review:
Brandon praised the exceptional customer service at this Kay Jewelers location, highlighting his positive interaction with staff member Patrick during a routine jewelry inspection and cleaning. He appreciated the informative service provided, which included discussions about trade-ins and upgrades.

Worst Review:
Cardiss expressed significant dissatisfaction with the service received when attempting to utilize a warranty for an engagement ring. She noted that the staff at this location did not honor the warranty, leading her to seek assistance at a different store, where her issues were resolved without complication.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.