Zales Jewelers, located at 30 Mall Dr W Ste. A41 A, Jersey City, NJ 07310, is a prominent jewelry store with a special focus on creating beautiful engagement rings. With a reputation for quality, Zales offers a variety of services, including custom engagement ring design, jewelry repairs, cleaning, inspections, and the unique option for customers to trade in their diamond jewelry for new pieces. The store prides itself on its strong customer service, frequently highlighted in online reviews.

Operating in Hudson County, Zales provides a welcoming environment where knowledgeable staff assist customers in selecting the perfect jewelry items. Notably, team members like Tarik have received recognition for their patience, product knowledge, and helpfulness, enhancing customer experiences significantly. The store's commitment to ensuring customer satisfaction is evident in the overall service provided.

Customers have shared a total of 129 reviews, reflecting a blend of sentiments regarding their experiences at Zales.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Best Review: A customer named Richard praised the exceptional service received, specifically mentioning the helpfulness of the staff in selecting a meaningful piece of jewelry, contributing to his overall positive experience.

Worst Review: Joel expressed frustration over his experience with repairs, highlighting a lengthy process and unclear communication, indicating dissatisfaction with service efficiency.

Store Hours:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

Staff Members:
- Tarik

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.