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Diamond Hut Jewelers is a well-established jewelry store located in Jersey City, New Jersey, with over 45 years of trust within the community. They specialize in the creation of engagement rings, offering personalized service that makes each customer feel at home. The staff is known for their helpfulness and expertise, particularly in guiding customers through the process of selecting or designing the perfect engagement ring.
The store is situated at 30 Mall Drive West, Jersey City, NJ 07310, and operates Monday through Saturday from 10 AM to 9:30 PM, and Sunday from 11 AM to 6 PM. Interested customers can reach them at (201)-798-4594.
Based on 264 reviews, customer sentiment towards Diamond Hut Jewelers is mixed.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%
Positive reviews often highlight the exceptional customer service, knowledgeable staff, and the quality of jewelry offered. Customers appreciate the personal touch and the dedication from the staff, including mentions of owner Shaun and other team members who make shopping there a pleasant experience.
Conversely, negative reviews point to issues such as staff conduct and customer service complaints, with some customers feeling dissatisfied with repair services and product integrity.
Best Review:
A customer noted the outstanding dedication of the staff in helping them find the right piece for a significant occasion, highlighting their great customer service and knowledge in the industry as key factors in choosing Diamond Hut.
Worst Review:
Another customer expressed disappointment with the service after experiencing issues with a watch repair, describing a lack of response and communication from the store.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours | |
|----------------------|----------|
| Monday | 10 AM - 9:30 PM |
| Tuesday | 10 AM - 9:30 PM |
| Wednesday | 10 AM - 9:30 PM |
| Thursday | 10 AM - 9:30 PM |
| Friday | 10 AM - 8 PM |
| Saturday | 10 AM - 9:30 PM |
| Sunday | 11 AM - 6 PM |
**Staff Members Mentioned:**
- Shaun
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 264
Store Phone Number: 2013324150
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