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El Dorado Jewelry is a reputable jeweler located at 220 W Carrillo St Ste 2, Santa Barbara, CA 93101, in Santa Barbara County. With a dedicated focus on engagement ring creation and jewelry repair services, this store has been a favored choice for many customers over the years. The professional staff, including notable individuals like Carlos and Delila, have garnered praise for their exceptional customer service and expertise in the field.
Operating hours are Monday to Friday from 10:30 AM to 6:00 PM, and the store is closed on Sundays. Customers can reach them at (805) 965-0088.
Overall, the reviews indicate a generally positive atmosphere among customers. The feedback includes 23 reviews, with sentiments
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Positive comments highlight the friendly and approachable nature of the staff and the quality of their jewelry offerings, especially regarding repairs and customization. Customers appreciate the patience and dedication shown during the engagement ring selection process, often mentioning the ability to find unique pieces tailored to their needs.
Conversely, some negative feedback touches on instances of unreturned calls and perceived rudeness in communication at times, suggesting there may be areas for improvement in customer interaction.
Best Review: Victor noted the exemplary customer service he experienced, particularly for resizing a ring and purchasing a necklace chain, highlighting the staff's ongoing commitment to quality.
Worst Review: G.C. shared frustrations about being met with rudeness during a call and the lack of response to multiple messages left for custom piece inquiries, raising concerns about communication reliability.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Day | Hours |
|-----------|---------------------|
| Monday | 10:30 AM - 6:00 PM |
| Tuesday | 10:30 AM - 6:00 PM |
| Wednesday | 10:30 AM - 6:00 PM |
| Thursday | 10:30 AM - 6:00 PM |
| Friday | 10:30 AM - 6:00 PM |
| Saturday | 10:30 AM - 6:00 PM |
| Sunday | Closed |
Staff members mentioned include Carlos and Delila.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 23
Store Phone Number: 8059650088
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