The Gem Shop, located at 3417 State St, Santa Barbara, CA 93105, is a well-regarded jewelry store specializing in custom engagement ring creation and repair services. With a strong focus on customer service, the shop is praised for its attentive staff, including owner David, who is noted for his craftsmanship and ability to bring clients' visions to life. Positive reviews highlight the quality of custom designs and the welcoming atmosphere, with customers often mentioning the supportive and knowledgeable team.

However, a few reviews express dissatisfaction, particularly regarding the handling of specific orders and customer interactions. Despite this, the overall sentiment remains mostly positive, reflecting a commitment to quality.

The store operates on the following schedule:
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: Closed
- Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

Total reviews analyzed: 33

Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 6%
Negative: 6%

Best Review:
Shannon praised the Gem Shop for its outstanding service and personal relationships with the staff, appreciating the dedicated attention given to her jewelry needs.

Worst Review:
Carlene expressed frustration with her experience, describing a negative interaction regarding the quality of a wedding band design and poor customer service thereafter.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

List of mentioned staff members: David.