Exquisite Jewelers, located at 8404 Old Keene Mill Rd, Springfield, VA 22152, specializes in offering a range of jewelry services, particularly engagement ring creation. Known for their custom design services, Exquisite Jewelers attracts customers with their variety of jewelry options and personalized approach. The store has garnered a mix of online reviews, reflecting experiences from various customers.

Positive feedback highlights the exceptional customer service and the quality of custom jewelry. Many customers appreciate the ability to collaborate closely on creating unique pieces, ensuring their vision is realized. Specific references to the owner’s expertise suggest that her involvement can significantly enhance the design process.

Conversely, some negative reviews mention challenges with communication and service inconsistencies, noting instances where expectations were not met. Concerns have been raised regarding responsiveness, with some customers sharing frustrations about unanswered calls and delayed follow-ups.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review:
Hollie noted the charm of the staff and expressed high satisfaction with the range of services offered, including custom jewelry design, which kept her coming back as a repeat customer.

Worst Review:
Snezana criticized the Fairfax location for a distressing experience where she felt pressured and intimidated, raising concerns about the treatment she received during her visit.

Operating Hours:
Monday to Friday: 10 AM - 6 PM
Saturday: 10 AM - 6 PM
Sunday: Closed

Staff Members:
Owner (Name not specified)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.