Michael's Fine Jewelry, a trusted name in Springfield, VA, has earned a reputation over its 20-plus years of operation for its exceptional engagement ring creation and personalized service. Located at 6856 Springfield Town Center Mall, Springfield, VA 22150, and reachable at (703) 924-0001, this family-owned jeweler focuses on crafting custom pieces tailored to individual preferences. The team, including the owner Michael and other skilled staff, is dedicated to providing a warm, friendly atmosphere where customers feel valued. The store also offers services such as appraisals, jewelry repairs, and watch maintenance, making it a comprehensive destination for all jewelry needs.

Customer feedback reveals a mixed sentiment; many appreciate the attentive service and the quality of custom jewelry, while some express concerns regarding specific experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 76%
Neutral: 12%
Negative: 12%

Positive reviews commonly highlight the excellent customer service and the skill in creating beautiful engagement rings tailored to unique specifications. Customers frequently praise the staff's willingness to accommodate requests and provide insights into their crafting process.

Negative reviews tend to point out issues related to communication, wait times for products, and less satisfactory customer service experiences in specific cases.

Best Review:
Jessica mentioned the great experience her fiancé had in selecting a beautiful ring, commending the staff's expertise and attentiveness throughout the process.

Worst Review:
Rob expressed frustration over a significant delay and communication breakdown regarding the sizing of a wedding ring, which left him feeling unvalued.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10:00 AM - 9:30 PM
- Tuesday: 10:00 AM - 9:30 PM
- Wednesday: 10:00 AM - 9:30 PM
- Thursday: 10:00 AM - 9:30 PM
- Friday: 10:00 AM - 9:30 PM
- Saturday: 11:00 AM - 9:30 PM
- Sunday: 11:00 AM - 7:00 PM

Notable staff mentioned include Michael and his team.