Zales Jewelers, located at 6527 Springfield Mall, Ste. 12077, Springfield, VA 22150-1713, is a prominent destination for those looking to create remarkable engagement rings. Known for its exceptional customer service and a wide variety of diamond and gemstone options, Zales offers both customized and designer engagement rings, allowing customers to design unique pieces tailored to their vision.

Customers have noted that the staff, including associates like Siana, Marcus, and Felisha, are particularly helpful and attentive, providing detailed inspections and cleaning services for jewelry. Services include custom jewelry design, repair, cleaning, and inspections. The store is located in Fairfax County and has garnered a sizable volume of feedback, totaling 77 reviews, showcasing their dedication to quality and service.

However, the store has received mixed reviews, as some customers noted challenges with service speed and the pressure from sales associates. Positive sentiments highlight the staff's professionalism and warmth, whereas negative comments focus on experiences with unresponsive service and perceived rudeness from some team members.

Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 20%
Negative: 13%

**Opening Hours**:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members**:
- Siana (Store Manager)
- Marcus
- Felisha

Best Review: A customer praised the engaging service provided by staff members, particularly Felisha, who took great care in inspecting their jewelry and offered excellent attention to detail.

Worst Review: A customer described an unpleasant interaction with a staff member, noting the associate’s judgmental comments regarding engagement ring styles, leading to a feeling of being dismissed during their visit.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.